Business phone service / Dubai, United Arab Emirates
Pre-configured phone systems for Dubai offices, connected to licensed UAE operators.
Dubai offices often have multiple sites, staff from many countries and a head office elsewhere. In the UAE, VoIP is regulated and public calling services come through licensed operators. Texwan works within that: we pre-configure an on-premises or private phone system and the phones, then connect it to the lines or SIP trunks you take from a licensed UAE operator.
We work remotely and do not claim a UAE office or a UAE licence. UAE numbers come from your licensed operator, not from us.
Who we set up in Dubai
Phone systems for Dubai businesses
Regional offices and free zone companies
Internal extensions across sites in Business Bay, DIFC or Jebel Ali, with operator lines for outside calls.
Hospitality and retail
Phones, paging and room or store extensions on a private PBX.
Logistics and trading
Warehouse phones and paging tied into the office system.
01 / Threat Briefing
Threat Briefing
TDRA’s VoIP policy treats VoIP as a regulated activity provided through licensed operators, and notes that unlicensed VoIP may be blocked. (TDRA policy)
TDRA’s FAQs are the official place to check current positions on VoIP and app-based calling in the UAE. (TDRA)
02 / Risk and Compliance Matrix
Risk and Compliance Matrix
| Risk | Control or compliance mapping | Business impact |
|---|---|---|
| Using an overseas hosted service for public calls | TDRA VoIP policy (TDRA) | Service blocked, and a compliance problem |
| Emergency dialing not set up on the private PBX | NIST SP 800-58 VoIP design (NIST) | Staff cannot reach help from their desk phone |
| Equipment not approved for the UAE | TDRA (FAQs) | Shipments held or equipment that cannot be used |
03 / Architecture and Remediation Directives
Architecture and Remediation Directives
- Take outside lines or SIP trunks from a licensed UAE operator, and connect the private PBX to them.
- Configure emergency dialing on every phone and confirm it with the operator.
- Confirm type approval for each model before shipping.
- Link sites with internal extensions over your private network.
04 / Vendor-Neutral Verification Checklist
Vendor-Neutral Verification Checklist
Three checks you can run yourself, with or without us.
- Confirm in writing which licensed operator provides your outside lines.
- Check with the operator how emergency calls from your PBX are handled.
- Ask for type approval details on any phone before it ships.
Legacy and odd setups
Old phone systems in Dubai? We can work with them.
Many Dubai offices run older Avaya, Panasonic or NEC systems. We can pre-configure a replacement private PBX that connects to the same operator lines, or keep the old system running alongside during the move.
Country notes
Phone rules and practicalities in the United Arab Emirates
| Topic | What to know |
|---|---|
| Licensing | In the UAE, VoIP is a regulated activity. TDRA’s policy treats it as a licensed activity provided through the licensed operators, and unlicensed VoIP services may be blocked. (TDRA policy; TDRA FAQs) |
| What we provide | We do not sell public calling into the UAE. We pre-configure an on-premises or private PBX and phones, with internal extensions across your sites, and connect it to lines or SIP trunks you take from a licensed UAE operator. |
| Emergency calls | Emergency calls go out over the licensed operator’s lines. We set up the dial plan so emergency numbers work from every phone, and confirm the details with your operator. |
| Local numbers | UAE numbers come from the licensed operator, not from us. |
| Hardware | Some telecom equipment needs type approval for the UAE. We confirm each model before quoting. |
| Power and plugs | UAE mains is 230 V and Type G plugs are common. Power over Ethernet phones avoid the plug question. |
| Shipping | Hardware ships from the United States. Import duties, taxes and customs fees may apply on arrival and depend on the shipping terms we agree in the quote. |
This is general information, not legal advice. Rules change, so we confirm current requirements for your setup before quoting.
How it works
Remote setup, phones shipped ready to use
- Review. Send us your current bill or a list of numbers, users and sites. We map extensions, call flows and anything unusual.
- Build. We pre-configure the on-premises or private PBX and program each phone, ready to connect to the lines or SIP trunks you take from a licensed UAE operator.
- Ship. Phones ship from the US pre-configured and labeled. Import duties, taxes and customs clearance depend on the destination and the shipping terms, which we agree in the quote.
- Connect and support. Your outside lines and numbers stay with your licensed operator. Support is remote, with every request answered within one business day.
Questions
Dubai business phone FAQ
Can you provide hosted VoIP calling in the UAE?
No. In the UAE we supply and pre-configure on-premises or private systems that connect to a licensed operator’s lines or SIP trunks.
Can our Dubai office call our head office extensions?
Internal links depend on the setup and on TDRA rules. We design it with you and your operator before quoting.
Do you have staff in the UAE?
No. Setup and support are remote, and phones ship pre-configured.
Service area
Serving Business Bay, DIFC, Dubai Marina, Jebel Ali, Deira, Dubai Internet City and Al Quoz.
Nearby: Singapore, London, Melbourne, Berlin.
Texwan started in Texas in 2007 and sets up phone service for businesses worldwide. See all service areas by region: Texas, United States, Canada, UK and Europe, Australia and New Zealand, Middle East and Asia, Latin America, or our business phone systems overview.
Next step
Get a phone service quote for Dubai
Tell us how many users and locations you have, your current provider and any contract end date. We reply within one business day.