Industries / hospitality
Phones and networks for hotels, motels and venues
Kari’s Law is named after Kari Hunt, who was killed in a motel room in Marshall, Texas in 2013 while her daughter tried to call 911 without dialing 9 first. Emergency calling from a guest room is where we start any hospitality job.
Guest rooms
Emergency calling done properly
- Direct dialing. Guests reach emergency services without a prefix, as Kari’s Law requires for systems installed after February 16, 2020.
- On-site notification. The front desk or security is alerted when someone calls 911, so they can meet responders and open doors.
- Room-level location. The building, floor and room travel with the call as the dispatchable location.
The property network
Guests, payments and back office kept apart
Guest Wi-Fi, card terminals, the property management system, door locks and cameras each get their own segment. The front desk phones and payment systems have a backup connection, so check-in keeps working through an outage.
Questions
Hospitality questions
Our room phones are old. Do they have to go?
Not necessarily. Analog room phones can often stay on adapters or a gateway. What matters is that emergency dialing, notification and room location work, and we test that before sign-off.
Can we have different groups of properties on one system?
Yes. Several properties can share a system, with each property’s numbers, schedules and emergency addresses kept separate.
Other industries
Other industries we set up
Multi-site retail / Multi-location clinics / Construction and field offices / Logistics and warehousing / Franchise groups
Also see multi-site networks and how a cutover works.
Next step
Get a quote for your hospitality locations
Tell us how many locations you have and what you run today. We reply within one business day.