Business phone service / Irving, Texas
Business phone service for Irving hotels and Las Colinas offices.
Irving sits between DFW Airport and Love Field, which means hotels, airport service companies and corporate offices in Las Colinas all within a few miles. Hotels need room phones that dial 911 and alert the desk, while the office towers need reliable queues and clear caller ID. Texwan builds both kinds of systems.
Phones are programmed and labeled before delivery, and the configuration is documented so the night manager knows what to do when something changes.
Who we set up in Irving
Phone systems for Irving businesses
Hotels and extended-stay properties
Room, lobby and back-office phones, wake-up calls and 911 notifications to the front desk.
Corporate offices in Las Colinas
Receptionist consoles, sales and support queues, and call reporting.
Airport-area logistics and services
Dispatch lines and mobile apps for staff who are on the move.
01 / Threat Briefing
Threat Briefing
Kari’s Law is named for Kari Hunt, killed in a motel room in Marshall, Texas in 2013 after her daughter’s 911 calls failed because the phone required a prefix. The law now requires direct 911 dialing and on-site notification for multi-line systems. (FCC)
Hotel systems have many extensions and long idle periods, the conditions toll fraud thrives on. (CFCA)
02 / Risk and Compliance Matrix
Risk and Compliance Matrix
| Risk | Control or compliance mapping | Business impact |
|---|---|---|
| Room phones that need 9 before 911 | Kari’s Law (FCC) | Delayed help for a guest in an emergency |
| 911 calls that do not notify the front desk | Kari’s Law on-site notification (FCC) | Staff cannot guide responders to the room |
| International dialing open on lobby and room phones | NIST SP 800-58 (NIST); CFCA fraud data (CFCA) | Large carrier bills from overnight fraud |
03 / Architecture and Remediation Directives
Architecture and Remediation Directives
- Configure direct 911 from every room and lobby phone, with the room number sent as the location.
- Send 911 alerts to the front desk screen and the manager on duty’s mobile.
- Block international and premium-rate calling from room phones by default.
- Review wake-up call and voicemail settings after each software update.
04 / Vendor-Neutral Verification Checklist
Vendor-Neutral Verification Checklist
Three checks you can run yourself, with or without us.
- Arrange a test with dispatch, then confirm a room phone dials 911 directly and the desk sees the alert.
- Ask your carrier for a list of countries your room phones can call.
- Check that each room’s 911 location matches its room number.
Legacy and odd setups
Old phone systems in Irving? We can work with them.
Many Irving hotels still run an older hospitality PBX tied to the property management system. We can keep that link working, connect the PBX to SIP trunks, and move to a hosted system on your schedule. For offices, we handle moves from Nortel, Avaya and 3CX with a mapped plan of every extension and queue.
How it works
Remote setup, phones shipped ready to use
- Review. Send us your current bill or a list of numbers, users and sites. We map extensions, call flows and anything unusual.
- Build. We build the hosted system or SIP trunk configuration and program each phone (Yealink, Yeastar, Grandstream or Sangoma) with its extension and buttons.
- Ship. Phones arrive pre-configured and labeled. Your staff plugs them in; no technician visit is needed for a standard setup.
- Port and support. Numbers port on a date you approve, and support is remote, with every request answered within one business day.
Questions
Irving business phone FAQ
Can hotel room phones meet Kari’s Law?
Yes. We configure direct 911 dialing and send alerts with the room number to the front desk and manager.
Can wake-up calls work on a hosted system?
Yes. Hosted hospitality features include wake-up calls, room status and links to many property management systems.
Do you support offices near DFW Airport as well as hotels?
Yes. We set up systems for offices, logistics companies and service businesses across Irving and Las Colinas.
Service area
Serving Irving, Las Colinas, Valley Ranch, Coppell, Grapevine and the DFW Airport area.
Nearby: Dallas, Arlington, Fort Worth.
Texwan started in Texas in 2007 and sets up phone service for businesses worldwide. See all service areas by region: Texas, United States, Canada, UK and Europe, Australia and New Zealand, Middle East and Asia, Latin America, or our business phone systems overview.
Next step
Get a phone service quote for Irving
Tell us how many users and locations you have, your current provider and any contract end date. We reply within one business day.