Business phone service / Boston, Massachusetts
Business phone service for Boston practices, labs and firms in very old buildings.
Boston and Cambridge pack hospitals, biotech labs, universities and law firms into some of the oldest commercial buildings in the country. That makes wiring unpredictable and data rules strict. Texwan builds phone systems that work over what the building has, keep recordings and voicemail under control, and move off old PBXs without a lost weekend.
Setup is remote. Phones ship pre-configured, local 617 and 857 numbers are added where available, and current numbers port on a date you approve.
Who we set up in Boston
Phone systems for Boston businesses
Clinics and medical practices
Appointment queues, e-fax and voicemail that fit HIPAA.
Biotech and research labs
Phones for labs and shared spaces, plus softphones for staff who move between sites.
Law firms and financial advisors
Direct lines and recording only where callers have been told.
01 / Threat Briefing
Threat Briefing
Massachusetts law prohibits secretly recording a wire or oral communication. A recorded line needs a clear announcement so no one is recorded without knowing. (M.G.L. c. 272 s. 99)
201 CMR 17.00 requires businesses that hold personal information about Massachusetts residents to maintain a written information security program. Phone system admin access, recordings and voicemail belong in it. (Massachusetts regulation)
02 / Risk and Compliance Matrix
Risk and Compliance Matrix
| Risk | Control or compliance mapping | Business impact |
|---|---|---|
| Recording without telling callers | M.G.L. c. 272 s. 99 (statute) | Exposure on every recorded call |
| Phone portal and recordings left out of the security program | 201 CMR 17.00 (Mass.gov); NIST SP 800-58 (NIST) | A gap in the written program you are required to keep |
| Patient details in voicemail delivered to personal email | HIPAA Security Rule (HHS) | Protected health information outside managed systems |
03 / Architecture and Remediation Directives
Architecture and Remediation Directives
- Announce recording on every recorded line.
- Add the phone system, its admin accounts and its recordings to your written information security program.
- Deliver clinical voicemail only to managed accounts and set a retention period.
- Use Wi-Fi or DECT phones where old walls make new cabling impractical.
04 / Vendor-Neutral Verification Checklist
Vendor-Neutral Verification Checklist
Three checks you can run yourself, with or without us.
- Open your written security program and search for the words phone or voicemail.
- Call a recorded line and confirm the announcement plays.
- List everyone with admin access to the phone portal and confirm each has MFA.
Legacy and odd setups
Old phone systems in Boston? We can work with them.
Boston offices still run Nortel, Avaya and Mitel systems in closets that have not been opened in years. We can keep them working on SIP while we move people in stages, and keep elevator, alarm and fax lines working by moving each one deliberately.
How it works
Remote setup, phones shipped ready to use
- Review. Send us your current bill or a list of numbers, users and sites. We map extensions, call flows and anything unusual.
- Build. We build the hosted system or SIP trunk configuration and program each phone (Yealink, Yeastar, Grandstream or Sangoma) with its extension and buttons.
- Ship. Phones arrive pre-configured and labeled. Your staff plugs them in; no technician visit is needed for a standard setup.
- Port and support. Numbers port on a date you approve, and support is remote, with every request answered within one business day.
Questions
Boston business phone FAQ
Is it legal to record calls in Massachusetts?
Massachusetts prohibits secret recording, so callers must know. An announcement at the start of the call is the usual approach. This is general information, not legal advice.
Can you work in a building where we cannot run new cable?
Yes. Wi-Fi and DECT phones avoid new cabling in most rooms.
Can our Cambridge lab and Boston office share a system?
Yes. Both sites share one hosted system and one directory.
Service area
Serving Boston, Cambridge, Somerville, Brookline, Newton, Waltham and Quincy.
Nearby: New York, Philadelphia, Toronto, Washington.
Texwan started in Texas in 2007 and sets up phone service for businesses worldwide. See all service areas by region: Texas, United States, Canada, UK and Europe, Australia and New Zealand, Middle East and Asia, Latin America, or our business phone systems overview.
Next step
Get a phone service quote for Boston
Tell us how many users and locations you have, your current provider and any contract end date. We reply within one business day.